Privacy notice
ARVONOW PTE ("Arvo", "we", "us"), a company registered in Singapore, of WeWork, Singapore, runs the Flight Delay Pass for the companies that sell it. This notice covers the data Arvo decides about itself: visits to this website, and the details of people we work with at partners, underwriters and suppliers. Contact us at [email protected].
Before you forward a booking, you pick where you live, so the company selling passes there (the Underwriter, such as an insurer) is known from the start. That company is responsible for your booking, pass and claim data from the booking you forward until it is purged. Arvo processes it on the Underwriter's behalf and on its instructions, under a contract between them, using the providers listed in section 5. The Underwriter's Privacy Notice says what is collected, why, who it is shared with and how long it is kept; each version is kept, and your pass records the one you were shown.
We keep the names, work email addresses and phone numbers of the people we work with, and what we've agreed, to run our contracts and accounts. We keep them while we work together and as long as the law requires after.
The providers that process data for Arvo, and so for each Underwriter whose passes we run, are listed on our subprocessors page, with what each does and where. We tell each Underwriter before adding or replacing one.
You can ask for a copy of your data, to correct it, or to delete it, by emailing [email protected]. For a booking or pass, write to the privacy address in the Privacy Notice of the underwriter that sold it, linked from your checkout and pass, so its data protection officer answers you. Depending on where you live, you may also have the right to object or to complain to your privacy regulator.
We'll post any changes to this notice on this page with a new effective date.